RIGHT OF CANCELLATION UP TO 14 DAYS, EXCEPTIONS TO CANCELLATION AND OUR VOLUNTARY RETURNS GUARANTEE
Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately).
You must inform us (İvedik Organize Sanayi Bölgesi Arı Sanayi Sitesi No:67 Yenimahalle Ankara adresindeki Baltacıoğlu Mühendislik Makine Ticaret ve Sanayi Limited Şirketi) of your decision to cancel your order. You may submit your request according to the instructions and forms available on our Returns Support Centre, by contacting us, or using this form. In case you use the return centre, we will communicate to you an acknowledgement of receipt by e-mail.
To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item via our return centre.
For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.
EFFECTS OF CANCELLATION
We will reimburse all payments received from you for the goods purchased and will not reimburse the deliver charges and customs charges, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Note that you must send back the goods by following the instructions available on our return centre no later than 3 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
OUR VOLUNTARY RETURNS GUARANTEE
Without prejudice to your statutory rights, Baltacioglu provides you with the following voluntary returns guarantee:
All products from the site shop.baltacioglu.com.tr can be returned within 30 days of receipt of the products to Baltacioglu if the products are complete and are in an unused and undamaged condition.
If you return products according to this voluntary returns guarantee, you will have to cover the customs charges in Turkey when you will return any product(s). Please see About Our Returns Policies for more details.
Likewise the transport risk and return costs are borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.